Frequently Asked Questions
What happens when I make a room reservation?
Why do I need to include a credit card?
What is the cancellation policy?
How do I cancel or change a reservation?

Shortly after you make a reservation, you will receive an e-mail with details of your reservation request and a complete hotel itinerary including hotel or resort confirmation number, reservation details and property address. IMPORTANT: Please print out this information or make a note of the confirmation number, as you will need it when you check in to your hotel.

All rates quoted are subject to availability at the time of booking. In rare instances, the rate or availability quoted through FTTB may change due to sellouts, discount close outs or special events. If a particular property is sold out or unavailable, the hotel reserves the right to offer an alternative property. If this happens, you will be notified immediately.

Why do I need to include a credit card?

All hotels and resorts booked through FTTB require a valid credit card to guarantee reservations. FTTB protects your credit card number on a secure server and encrypts the numbers. For added security, your credit card information is separated from your personal information. Please note: it is FTTB's policy not to sell any customer information.

Some resorts require one night's deposit to guarantee reservations. You will be notified of any deposit requirements at time of booking. You will pay the pre-negotiated rate plus any applicable taxes directly at the hotel or resort.  See individual hotel Web sites for more information.